Information regarding Visas and Citizenship
The Australian Embassy in Paris, France does not process visa or citizenship applications. For clients resident in France or Monaco visa processing is undertaken electronically through the online ‘eVisa’ service, or by processing centres in Australia, or by the immigration office at the Australian Embassy in Madrid, Spain.
Clients resident in Africa are not processed by the Embassy in Paris or the immigration office in Madrid. Residents of Algeria and Morocco should apply at the Cairo Office, see www.egypt.embassy.gov.au. Residents of Congo and Central African Republic should apply at the Nairobi Office, see www.kenya.embassy.gov.au
You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
Planning a holiday in Australia?
If you hold a passport from the European Union, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland or Vatican City you can apply electronically free of charge for a visa to visit Australia for a holiday.
Visa and Citizenship information
The Department of Immigration and Border Protection (DIBP) provides a website with information about Australian visas and citizenship. This information is available in English.
This website contains comprehensive information about the range of visa products, eligibility, forms, fees and application procedures. For most visa types there are checklists and step-by-step guides to help you make your application.
Immigration Office Madrid, Spain
The immigration office in Madrid processes the following visas for clients resident in Andorra, Belgium, France, Luxembourg, Monaco, Portugal, and Spain.
- Visitor visas (for passport holders who cannot apply online)
- Working Holiday Maker visas (for passport holders who cannot apply online)
- Short Stay Business visas (for passport holders who cannot apply online)
- Transit Visa
- Student Visas (for passport holders who cannot apply online)
- Temporary Work Visas
- Resident Return Visas
- Partner Migration
- Child Migration
- Other Family Migration
For further information please refer to the Madrid website: www.spain.embassy.gov.au/madrcastellano/Visas_and_Migration.html
Citizenship by Descent processing office London, UK
The immigration office in London processes citizenship by descent applications for clients resident in Andorra, Ascension Island, Austria, Belgium, Bosnia Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Faeroe Islands, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Israel, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saint Helena, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
For further information please refer to the London website: www.uk.embassy.gov.au/lhlh/immi_citz.html
To ensure you have the quickest, most efficient service, we encourage you to use the information already available on our website. The vast majority of queries are addressed there and that is the most effective way for you to get the information you require.
Our website also contains a range of online tools that will help you find the information you need quickly and in line with your specified circumstances and needs. In some cases, you may be able to proceed directly to online application lodgement.
If after accessing our website you have further questions or require additional information, you may wish to contact the Europe Service Centre (ESC) for assistance. The ESC is a multi-lingual client contact centre based in London which provides information about Australian visas and citizenship.
The easiest way to contact the ESC is to use our web based client enquiry form.
You may also contact the ESC by telephone. Please note that from 1 November 2013, the service hours of the ESC will change to ensure more equitable access to service from both English and non-English Speakers.
Under these arrangements, all non-English calls will be serviced in the morning; English calls will only be answered in the afternoon. For more information on the reasons for this change, please click here.
Please click here for further information about service times by language.
Please click here for a list of country specific phone numbers.
At times, due to high call volumes, you may find it difficult to get through to the ESC. In such cases, we encourage clients to access the information required on our website. If, after consulting the website, you still require information, you may also use the online enquiry form.
Biometrics Collection in France
Clients resident in France, regardless of nationality, applying for a visa on a paper form are required to provide a digital facial image and fingerprint scan, this is known as biometrics. Some persons are exempt from providing biometrics, for example Heads of State and accredited diplomats. For more information on biometric collection please refer to the link below.
After an application has been lodged, the immigration office in Madrid will notify clients in writing of the requirement to attend the Australian Biometrics Collection Centre (ABCC) in Paris.
- Do not attend the ABCC for your biometrics collection until advised to do so by the immigration office in Madrid.
- Clients who are eligible for and are then granted an online ‘eVisa’ do not need to provide biometrics. All European passports are eligible to apply for online visas.
- The Australian Biometrics Collection Centre in Paris is located at:
UK Visa Application Centre
56 Rue de Châteaudun