Passport FAQs

LODGING IN PERSON

DO I HAVE TO LODGE IN PERSON?

Adult renewals using the one-page PC7 Australian Passport Renewal Application form can be lodged by mail. Child renewals can also be lodged by mail. Please visit our Passport Services page for further instructions. A first child application or a first adult application need to be lodged in-person. Children aged 16 and 17 years must attend the interview with one parent to obtain their first 10-year passport.
 

CAN I SUBMIT MY APPLICATION BY MAIL IF I LIVE A LONG DISTANCE FROM AN OFFICE?

Yes, if you're eligible.Adult renewals using the one-page PC7 Australian Passport Renewal Application form can be lodged by mail. Child renewals can also be lodged by mail. Please check your eligibility on our Passport Services page.
 

DO I HAVE TO MAKE AN APPOINTMENT TO ATTEND AN INTERVIEW?

Yes. Passport interviews at the Embassy in Paris are by appointment only. See here to make a booking.
 

DOES THE AUSTRALIAN PARENT HAVE TO LODGE A CHILD PASSPORT APPLICATION?

Either parent can lodge the passport application for a child. There is no requirement for the lodging parent to be an Australian citizen.
 

DOES THE CHILD HAVE TO ATTEND THE INTERVIEW?

It depends on the age of the child. Children aged 16 and 17 years old must attend the interview with one parent. Children aged 15 years and younger are not required to attend the interview.

GUARANTORS

CAN SOMEONE AT THE PASSPORT OFFICE BE MY GUARANTOR?

No. We cannot act as your guarantor. Please make sure all sections of the form are signed before you attend your interview.
 

WHAT IF I CANNOT FIND AN AUSTRALIAN CITIZEN TO BE MY GUARANTOR?

You do NOT need an Australian citizen as a guarantor. You have two options:

a non-Australian who is currently employed in one of these occupation groups; OR
a current Australian passport holder.
 

WHAT IF I’VE RECENTLY MOVED AND DON’T KNOW ANYONE IN FRANCE WHO HAS KNOWN ME FOR MORE THAN A YEAR?

If you do not know anyone in France who can be your guarantor, then you will need to obtain a guarantor from your previous country of residence. You will need to send them the guarantor page from your application form plus one of your photos. Once they have filled in the documents as outlined on the application form, they must return the documents to you so that you can submit them with your application. Once they have signed the documents, they must send the originals back to you so that you can submit them when you lodge your application. We cannot accept faxes or emails from your guarantor. They must send the originals back to you for lodgement. If you need to travel in the next few weeks, please make sure you have the documents sent to/from your guarantor by courier so that you receive them in time to lodge your application.
 

DOES MY AUSTRALIAN GUARANTOR NEED MORE THAN 2 YEARS REMAINING ON THEIR PASSPORT?

No. The passport needs to have at least two years validity from when it was issued - i.e. it cannot be a temporary passport that was issued for under two years. It does not matter if there is less than two years validity remaining on the passport now, so long as there was at least two years when it was issued. Please note that an Australian guarantor's passport must still be valid when they sign the declaration - an expired passport is not acceptable.
 

DO I NEED A GUARANTOR IF I AM JUST RENEWING MY PASSPORT?

If you are using the one page renewal form, called the Australian Passport Renewal Application Application (PC7), you do not need a guarantor. If you are using the Application for an Australian Passport Overseas (PC8) form, then you must provide a guarantor.
 

DOES MY GUARANTOR NEED TO BE THE SAME PERSON THAT WITNESSES THE PARENT’S SIGNATURES IN SECTION 15 FOR CHILD APPLICATIONS?

No, you can use a different person.

PHOTOS

CAN YOU RECOMMEND ANY PLACES THAT DO AUSTRALIAN-STYLE PHOTOS IN FRANCE?

We do not guarantee the work of any individual photographer or store, so it is important that you check the photographs yourself to make sure they meet all requirements.
If you're unable to print photos before your appointment, there is a well maintained €5 Photomaton in the Embassy you may choose to use.

WHY ARE MY PROFESSIONALLY-PRINTED PHOTOS GRAINY OR LOW RESOLUTION?

This is a common problem, usually caused when the photos are printed on an inkjet printer, or on matte paper. Please make sure your photographer is using a dye sublimation printer on glossy paper.
The best way for you to check whether your photo is high resolution is to use a magnifying glass. If you see stripes, grains, pixels or distortions, then the photo is not high resolution and will be rejected. If you decide to go to a photographer, please discuss the requirements with them and request the unedited digital format of your picture along with the hard copies.
Please refer to the Australian Passport Office's camera operator guidelines.

SHOULD I KEEP MY GLASSES ON FOR THE PHOTO?

No. You must remove them for your passport photo, even if you wear them all of the time.
The only exception is where you have a significant medical reason that requires you to wear glasses at all times.

WHAT IS THE 'CROWN OF HEAD'?

The 'crown of head' is where the top of your skull would be if it were visible. It is not the top of your hair or the start of your hairline. Picture yourself bald and measure your skull from the top of your skull to the tip of your chin.

SHOULD I TRIM THE PHOTOS TO THE CORRECT SIZE?

This is optional. We can do this for you.

COMPLETING AND PRINTING THE APPLICATION FORM

WHY WON’T THE SYSTEM ACCEPT MY OVERSEAS ADDRESS?

The Australian website cannot verify overseas addresses. This message is just a warning. As long you are satisfied that the address you have entered is correct you can proceed by pressing the 'next' button. You should use your current French address for this section (unless you are a tourist passing through France).
 

CAN I PRINT OUT A BLANK FORM ONLINE?

No. Only completed applications can be printed from the website. If you require a blank application form, please contact the office where you will be lodging your application and one will be mailed to you. Blank forms cannot be faxed.
 

CAN I PRINT MY FORM IN BLACK AND WHITE?

Yes. You can print your form in either black and white or colour.
 

WHAT IF I DON'T HAVE AN AUSTRALIAN DRIVING LICENCE?

Section 16 of the adult application form asks you to list the details of your Australian driving licence if you are using them as part of your ID combination. This section is optional. If you do not have these documents, leave Section 16 blank. Remember that you will still need to submit a full ID combination with your adult application. For child applications, the lodging parent must submit government-issued photo/signature ID and proof of address.
 

WHAT IF ALL MY ORIGINAL DOCUMENTS ARE IN AUSTRALIA OR ANOTHER COUNTRY?

You have two options. You can either have them sent to you in France so that you present them at your interview, or you can have a friend/relative present the original documents on your behalf at the passport office closest to them, either in Australia or overseas.
 

SHOULD I SIGN MY FORM IN FRONT OF A PASSPORT OFFICER?

No. Please make sure all sections of the form are signed before you attend your interview. We cannot witness your consent or act as your guarantor.
 

CAN THE PASSPORT OFFICE WITNESS THE PARENTS' CONSENT IN SECTION 15?

No. Please make sure your form is fully completed and witnessed before coming to the Passport Office for your interview. We cannot witness your signature.
 

DO YOU ACCEPT NOTARISED COPIES OF DOCUMENTS?

No. You must provide the originals of all documents required. There is no exception to this rule. The original documents can be presented by a third party at any Australian passport office worldwide. They do not have to be presented at the same office where you are appearing for your interview.
 

I HAVE JUST DONE MY PASSPORT APPLICATION ONLINE. DID YOU RECEIVE IT?

All passport applications must be printed and lodged physically by post or in person. There is no way to lodge an Australian passport application electronically.

RENEWAL OF PASSPORT

HOW LONG DOES IT TAKE TO GET A NEW PASSPORT?

Currently, we receive most passport 4-6 weeks after lodgement, however, you should allow up to 6 weeks to receive your new passport. If you have an urgent need to travel, please discuss this during your interview.
 

CAN YOU HELP WITH REPLACING MY FRENCH VISA?

No. We cannot assist you with any enquiries on foreign visas. You must contact the embassy of the country that issued the visa.
 

WILL MY FRENCH VISA BE VALID IN A CANCELLED PASSPORT?

We do not cancel French visas so in most cases the visa will still be valid. However, you should contact your local prefecture to discuss your particular situation. You should not assume that a visa in a badly damaged passport is valid.
 

WHAT HAPPENS TO MY OLD PASSPORT?

Your old passport will be physically cancelled and returned to you at the interview. This is the case even if the passport is still valid at the time of your interview. No visa pages will be damaged in this process. If you have travel scheduled within the next few weeks, please alert your interviewing officer so that your options can be discussed.
 

CAN I RENEW MY PASSPORT BEFORE IT EXPIRES?

Yes, you can renew your passport at any time. The leftover validity in your current passport will not be rolled into the new passport.
 

WILL MY NEW PASSPORT HAVE THE SAME NUMBER AS MY OLD PASSPORT?

No, your new passport will be a new booklet and will have a new number.
 

CAN I GET MORE PAGES ADDED TO MY EXISTING PASSPORT?

No. You must apply for a new passport or a replacement passport (valid up to the same date as your existing passport.)
 

WHAT IF I MAY HAVE LOST MY AUSTRALIAN CITIZENSHIP?

All citizenship enquiries should be directed to the Department of Home Affairs in Australia on +61 2 6196 0196. This number is available 9am - 5pm Paris time. You may be eligible to become an Australian citizen again if you lost your citizenship because of acquiring the citizenship of another country, or renounced or gave up your Australian citizenship.

TRAVELLING TO AUSTRALIA

DO I HAVE TO ENTER AUSTRALIA ON AN AUSTRALIAN PASSPORT?

Yes. You are not entitled to a visa, even if you are also a citizen of another country. There is more information about this on the Department of Home Affairs’ website or you can call the Department of Home Affairs in Australia on +61 2 6196 0196. This number is available 9am - 5pm Paris time.

Your Australian passport must be valid (not expired) on the day of your arrival in Australia. It does not need to have six months remaining validity to enter Australia unless you are passing through a third country that requires it.
 

CAN I TRAVEL ON A PASSPORT IN WHICH THE NAME IS DIFFERENT FROM MY TICKET?

Generally passengers travelling to/from France must have a passport that exactly matches the name on their airline ticket. If you are concerned, you should contact your airline to see if they will carry you and the immigration department of all countries to which you are travelling to ensure you will be able to fulfil their immigration/customs requirements.