Consular Services may be available to Australian citizens while overseas. The Consular Services Charter outlines what help our consular officers may provide, and what our consular officers cannot do.
Our capacity to assist you is influenced by local laws and conditions, international rules governing consular work, and by the cooperation offered by persons and organisations outside the Australian Government. While the Australian Government will do what it can to help you, there are circumstances in which our ability to provide assistance will be limited.
In most cases, we recommend that you seek assistance from your family, friends, airline, travel agent, bank, tour operator, employer or travel insurance provider in the first instance.
If your situation is an emergency or you have exhausted these options and still require assistance, you can visit the Embassy during our opening hours.
4 rue Jean Rey, Paris 15
Monday to Friday, excluding public holidays.
10:00 to 12:00 and
14:00 to 16:00
In case of an emergency after hours, you can contact our 24-hour Consular Emergency Centre in Australia on +61 2 6261 3305 or by sending a short SMS to +61 421 269 080.
If you are in Australia and seeking assistance on behalf of family members or friends in France, you can contact the Consular Emergency Centre on 1300 555 135.
Be Informed > Be Prepared
Smartraveller provides a range of information and advice to help you make well-informed travel decisions and stay safe while you’re overseas.
See our travel advice for the following countries:
Smartraveller offers a subscription service that allows you to sign up to receive the latest updates to our travel advice and news by email. You can also follow Smartraveller on Twitter and Facebook to stay up to date while travelling.
Take out insurance before you travel
Accidents can happen and things can go wrong. Before travelling, take out comprehensive travel insurance that covers where you plan to go and what you plan to do.
Remember: if you can’t afford insurance, you can’t afford to travel!
To help you choose the right cover, the Department of Foreign Affairs and Trade has teamed up with independent consumer advocate CHOICE to produce a helpful travel insurance buyer's guide.
For more information, see the Smartraveller page on Insurance.
We may collect, use and disclose your personal information, including to overseas recipients, where we reasonably believe it is necessary to provide you with consular assistance.
Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Further information can be found at Smartraveller.