Consular Assistance
The Consular Services Charter outlines what help our consular officers may provide, and what our consular officers cannot do for Australian citizens overseas.
Consular services to Australian citizens living and travelling in France are provided by the Embassy in Paris and Consulates-General in Noumea and Papeete. The Australian Embassy in Paris also provides consular services to Australians in Algeria, Chad, Mauritania and Monaco. If you require consular assistance, you should contact the Australian mission nearest to you.
The Consular and Passport Services Section in Paris is available 10:00 – 12:00 and 14:00 - 16:00 Monday to Friday (excluding Embassy public holidays).
For information on Passport Services, including applying for an emergency passport, go to Passport Services.
Need help?
If you require immediate assistance from emergency services for life or death emergencies, call 112. Further information on emergency services contact numbers in France is available from Services Public.
For other situations, we recommend that you seek assistance in the first instance from your family and friends, travel providers (airline, travel agent, tour operator), employer or travel insurer. Smartraveller also provides a range of guides for support, whether you travelling or living and working overseas. There are also Frequently Asked Questions on our website.
Travel insurance companies often have 24-hour assistance centres that you can contact from anywhere in the world. If you get sick overseas or are involved in a medical emergency, you should contact your travel insurance provider as soon as possible.
If you require urgent consular assistance, you can reach the Consular and Passport Services Section here: Contact us.
The 24-hour Consular Emergency Centre in Canberra can also be contacted for urgent assistance outside Embassy business hours by calling the Embassy or calling directly on +61 2 6261 3305 (international call from outside Australia) or 1300 555 135 within Australia.
Our capacity to assist you is influenced by local laws and conditions, international rules governing consular work, and by the cooperation offered by persons and organisations outside the Australian Government. While we will do what we can to assist, as outlined in the Consular Services Charter, there are circumstances in which our ability to provide assistance will be limited.
Smartraveller
Smartraveller provides information on what you need to know before you travel and advice for Australian overseas. You can subscribe to receive the latest updates to our travel advice and news by email.
Travel advice
See our advisories for the following countries: France, Algeria, Chad, Mauritania. We don’t issue travel advice for Monaco. You can also follow Smartraveller on social media to stay up to date while travelling – see the links under ‘Follow us’ at Smartraveller.
Planning ahead
The essentials checklist provides reminders about getting travel insurance, planning for your health, thinking about what you’re packing, telling people where you’re going and planning for if things go wrong.
Privacy Collection Statement
We may collect, use and disclose your personal information, including to overseas recipients, where we reasonably believe it is necessary to provide you with consular assistance.
Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Further information can be found at Smartraveller.